solusiwinTerms of Use
We at solusiwin set out these terms to clarify the rights and obligations of both solusiwin and each account holder. By creating an account on our platform, you agree to comply with all terms described below. Our terms cover account creation, deposits and withdrawals, game rules, dispute resolution, and the jurisdictional limits of our service.
These terms apply to all players who access solusiwin via Android, iOS web browser, or desktop, and who use our payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) or any other feature of our platform. If any term is unclear or conflicts with your local law, contact our support team for clarification before proceeding.
We reserve the right to update these terms at any time. Material changes will be announced via email to your registered account address, and continued use of solusiwin following such notice constitutes acceptance of the updated terms.
Account Opening and Eligibility on solusiwin
When you create an account on solusiwin, you confirm that you are of legal age in your jurisdiction and eligible to use online entertainment services under applicable local law. We do not knowingly accept users in jurisdictions where such services are prohibited. Your account is personal and non-transferable; you must not share your login credentials or allow others to use your account.
We reserve the right to suspend or close any account that violates our terms, engages in fraudulent activity, or raises compliance concerns. If we close your account, we will notify you by email and return any remaining balance to your original deposit method within 5–10 business days.
Deposits, Withdrawals, and Fund Management on solusiwin
We accept deposits through nine payment channels optimized for Indonesian players across Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions. E-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment) are processed instantly after you authenticate in your e-wallet app. Bank transfers (e-wallet, mobile banking, local payment, online payment virtual accounts) settle within 1–3 business hours during banking hours; transfers initiated on weekends or holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) may queue until the next business day.
Your account balance reflects all deposits, wagers, and winnings in real-time. We do not charge hidden fees; the amount you authorize is the amount credited to your account (e-wallets) or deducted from your bank (virtual accounts). Minimum and maximum deposit amounts vary by payment method and are disclosed at checkout.
To withdraw your balance, log into your solusiwin account, navigate to the withdrawal section, enter your desired amount, and confirm. We route all withdrawals back to your original deposit method. Withdrawal processing times match deposit times—e-wallet withdrawals complete within subject to verification; bank transfers settle within 1–3 hours during business hours.
Your KYC verification must remain current for all withdrawals.
If your identity documents expire, update them in your account settings to maintain withdrawal access.
All player funds are held in segregated merchant accounts. We never use player balances for operational expenses or company reserves. If we enter administration or cease operations, all player funds are protected and returned to original deposit methods.
Game Rules and Dispute Resolution
Each game on solusiwin operates under its own published rules, odds, and payout structure—displayed in the game's information panel before you wager. Slot games use certified random-number generation; live-dealer tables feature real human dealers; sports-betting markets reflect game information for football (Liga 1, Piala Indonesia, Champions League, Premier League), esports (Mobile Legends, Free Fire, PUBG Mobile), MotoGP, badminton, and other events.
We do not guarantee winnings or predict game outcomes. All gameplay is subject to chance and the rules of each individual game. If you believe a wager was processed incorrectly or a game outcome was erroneous, contact our support team within 24 hours with details of the transaction ID, game name, and time of play. We investigate within 8 hours and respond with our findings.
If a dispute cannot be resolved through support, either party may escalate to formal dispute resolution. We work with third-party arbiters agreed upon by both parties to reach a fair outcome. We commit to concluding all disputes within 30 days of escalation.
Bonus Terms and Promotional Offers
We may offer promotional bonuses or welcome offers to new account holders. Any bonus offer is provided "as-is" and subject to specific terms communicated at the time of offer. Bonuses typically require wagering or rollover conditions before funds become withdrawable; these conditions are detailed in the bonus terms before you accept any offer.
Bonuses are non-transferable and cannot be combined with other offers unless explicitly permitted. We reserve the right to cancel, suspend, or modify any promotional offer at any time. If you breach bonus terms (such as by attempting to exploit the bonus or creating duplicate accounts), we may forfeit the bonus and any associated winnings.
Our Commitment to Security and Compliance
We use encryption (SSL/TLS 256-bit) for all data transmitted between your device and our servers. Your login credentials, payment details, and identity documents are stored in encrypted, access-controlled databases. We do not retain payment card numbers; all credit-card payments are processed through third-party PCI-DSS-compliant processors.
We comply with anti-money-laundering (AML) and know-your-customer (KYC) standards required by our payment processors and applicable regulations. We may conduct enhanced due diligence on large transactions, account activity, or patterns that trigger compliance flags. We reserve the right to block transactions or freeze accounts pending investigation.
Jurisdiction and Service Availability
We at solusiwin provide services only where local law permits. Our service is not available to users in jurisdictions where online gaming, sports betting, or related activities are prohibited. You are responsible for verifying that your access to and use of solusiwin complies with the laws of your own jurisdiction before creating an account or placing any wagers.
We do not represent that solusiwin is legal or authorized in any specific jurisdiction. The legality of online entertainment services varies by country, region, and local ordinance. If you are uncertain about the legal status of solusiwin in your area, contact your local regulatory authority or a legal advisor before proceeding.
Limitation of Liability and Third-Party Links
solusiwin is provided "as-is" without warranties of any kind, express or implied. We do not guarantee that our platform will be error-free, uninterrupted, or secure against all cyber threats. To the fullest extent permitted by applicable law, we disclaim liability for indirect, incidental, or consequential damages arising from your use of solusiwin.
Our platform may contain links to third-party websites, payment processors, or game providers. We are not responsible for the content, accuracy, or practices of linked sites. Your use of third-party services is governed by their own terms; we encourage you to review them independently.
Contact Us and Final Terms
If you have questions about these terms or any aspect of solusiwin, reach out to our multilingual support team via in-app chat (response within subject to verification), email (response within 8 hours), or contact form. Our support is available 24/7.
These terms constitute the entire agreement between you and solusiwin regarding your use of our platform. If any provision is found unenforceable, that provision is severed and the remaining terms remain in effect. Your continued use of solusiwin following any update to these terms signifies your acceptance of the revised terms.
By creating an account on solusiwin, you acknowledge that you have read, understood, and agree to be bound by all terms set out above.
Legal and Jurisdiction Details
Service availability
We at solusiwin offer our platform only in jurisdictions where applicable local law permits online gaming, sports betting, and entertainment services. We do not operate in territories where such activities are prohibited or restricted by statute. The availability of solusiwin varies by country, region, and local ordinance; we do not publish an exhaustive list of permitted or prohibited jurisdictions. Instead, we require each account holder to verify independently that access and use of solusiwin complies with their own local laws before creating an account. If you are unsure whether solusiwin is available in your area, we recommend consulting your local regulatory authority or a qualified legal advisor. Our compliance team monitors applicable regulations and may modify service availability in any jurisdiction at any time. Service suspension or termination in any region does not affect account holders in other supported jurisdictions. We do not discriminate by nationality; instead, we restrict based on legal jurisdiction and applicable law.
Account eligibility
When you join solusiwin, you confirm that you meet the minimum age requirement for online entertainment services under the laws of your jurisdiction. We do not knowingly accept or process accounts belonging to minors or individuals below the applicable age of majority in their region. Account creation requires identity verification (Know Your Customer, or KYC) to confirm your legal status and eligibility. During KYC, we collect your full name, date of birth, phone number, email, and identity documents (national ID, passport, or driver's licence) plus proof of address. We verify this information against fraud-detection and sanctions databases to ensure you are not subject to legal restriction or prohibition. Eligibility is assessed on a per-account basis; we reserve the right to decline account applications or close existing accounts if we identify users who do not meet our eligibility criteria. Age verification is mandatory for all account holders; false or misleading age information results in immediate account closure and forfeiture of any balance.
Local-law responsibility
We at solusiwin provide the platform and technical infrastructure, but we do not advise you on the legality of your access or use in your specific jurisdiction. You are solely responsible for determining whether online gaming, sports betting, and related activities are legal or permitted under your local laws before you create an account or place any wagers. The laws governing online entertainment differ significantly by country, region, and locality. Some jurisdictions permit online gaming under certain conditions; others prohibit it entirely; still others impose restrictions on specific game types or betting markets. solusiwin does not make legal determinations on behalf of individual users or regions. If you access solusiwin from a jurisdiction where such services are prohibited, you do so at your own legal risk. We cannot be held liable for any legal consequences arising from your use of solusiwin in a jurisdiction where such use may be unlawful. By creating an account, you represent and warrant that your use of solusiwin is legal and compliant with all applicable laws in your jurisdiction. You agree to indemnify and hold solusiwin harmless from any legal action or regulatory inquiry arising from your access or use in violation of local law.
Data and privacy scope
We collect personal data during account creation, identity verification, payment processing, and ongoing account management. Data collected includes your name, date of birth, phone number, email, address, and identity documents (photographs of your ID and proof of address). We use this data for KYC compliance, fraud detection, payment processing, customer support, and legal or regulatory compliance as required by applicable law. Our privacy policy (linked in the footer of every solusiwin page) provides complete details about data collection, storage, retention, and your rights. We encrypt all data in transit (SSL/TLS 256-bit) and at rest (encrypted databases). We do not share your personal information with third parties except when required by applicable law, when processing your payments through our banking or e-wallet partners, or when assisting law enforcement or regulatory authorities with valid legal requests. You have the right to request access to your data, correct inaccuracies, or request deletion subject to applicable data protection laws and our retention obligations. To exercise these rights or for privacy inquiries, contact our support team via email (response within 8 hours).
Contact for legal inquiries
If you have legal questions about solusiwin, our terms, your eligibility, or any aspect of our compliance practices, contact our support team via multiple channels. In-app chat is available 24/7 with an average response time under subject to verification; this channel is best for urgent account or technical issues. Email support operates 24/7 with responses typically within 8 hours; use email for detailed compliance questions, data requests, or formal inquiries. Our contact form on the website also routes to our support team and receives responses within 8 hours. For formal legal or compliance inquiries that may require escalation, include "Legal Inquiry" in your subject line; we will route your message to our compliance officer within 24 hours. We do not charge for legal support inquiries. Response times may extend during high-volume periods or complex investigations. All legal communications are logged and retained for compliance purposes. By contacting solusiwin with a legal inquiry, you acknowledge that your communication may be shared with our legal advisors, payment processors, or regulatory authorities as necessary to address your question or comply with applicable law.