solusiwin Casino & SportsbookDANA, e-wallet, mobile banking, local payment, online payment Deposit

Service availability

We at solusiwin operate a sports and casino platform available only where local law permits. Our service is offered across common Indonesian regions including Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, Bali, and Denpasar. We do not define specific jurisdictions as legal or illegal; instead, we recommend users verify their own local regulations before account access. Payment methods including DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, and local bank virtual accounts support these regions. Service availability may change in response to local regulatory updates; we notify users of any changes via email or dashboard notice.

Account eligibility

Account opening on solusiwin follows standard industry eligibility rules under applicable law. Users are responsible for confirming their own legal status and jurisdiction before registration. Our KYC process collects email, phone number, full name, ID card details, and address for verification. All accounts undergo identity checks before the first withdrawal. We do not impose age restrictions in our marketing; instead, we frame access as subject to local law. Users must provide truthful information during KYC. Accounts with incomplete or false documentation may be suspended pending review or permanent closure.

Local-law responsibility

Users accessing solusiwin are solely responsible for verifying the legal status of online gaming in their own jurisdiction. We operate under the assumption that users have reviewed applicable local law and determined access is lawful for them personally. Our platform provides no legal advice, jurisdiction guidance, or age certification. By opening an account, you represent that you comply with all applicable laws. We reserve the right to suspend or close accounts if we determine they violate local regulations or our terms. Legal disputes are handled per our terms and applicable law in the jurisdiction where the user initiates contact.

Data and privacy scope

Our privacy policy, available at /privacy-policy/, outlines all data collection, storage, and use. During KYC, we collect personal identification documents, phone numbers, and address details for compliance with anti-money-laundering standards. Payment data (e-wallet IDs, bank account numbers) is encrypted and stored securely. We do not share personal data with third parties except as required by law or for payment processing. Users have the right to request data access or deletion per applicable privacy law. Data retention follows local regulatory requirements; typically, account records are kept for 5–7 years post-closure.

Contact for legal inquiries

Legal and compliance inquiries may be directed to our team via email at [email protected] or [email protected]. Responses to legal requests typically arrive within 5–10 business days. Users may also submit formal notices via our registered office address, listed on the Legal Notice page. For dispute resolution, we follow the process outlined in our Terms and Conditions. Arbitration or formal proceedings are handled per the jurisdiction specified in our terms. Urgent compliance issues are escalated to our legal team; response windows are communicated case-by-case.