solusiwin Jurisdiction Notice
We at solusiwin operate our platform only in jurisdictions where applicable local law permits online gaming, sports betting, and entertainment services. We do not offer our services in regions where such activities are prohibited or restricted by statute. Before you create an account, verify that your access to and use of solusiwin complies with the laws of your own jurisdiction.
This legal notice explains the jurisdictional boundaries of our service, who is eligible to open an account, your responsibility to comply with local law, how we handle your data, and the channels available for legal inquiries. We do not make legal determinations on behalf of individual users or regions. You are solely responsible for understanding the regulatory environment in your area.
solusiwin is available only where local law permits. If you access our platform from a jurisdiction where such services are prohibited, you do so at your own legal risk, and we accept no liability for any consequences.
Service Availability and Jurisdiction Restrictions
We do not offer solusiwin services everywhere. Our platform operates only in jurisdictions where online gaming, sports betting on events like Liga 1 and Piala Indonesia, live-dealer tables, and esports markets (Mobile Legends, Free Fire, PUBG Mobile) are lawful. We do not publish a comprehensive list of permitted or prohibited jurisdictions; instead, we assess each access request based on the laws applicable to that user's location.
The legality of online entertainment services varies significantly by country, region, and locality. Some jurisdictions permit such activities under specific conditions; others prohibit them entirely; still others impose restrictions on certain game types, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), or operator categories. solusiwin does not interpret or advise on local law. We reserve the right to suspend or deny service in any jurisdiction at any time if we determine that legal or regulatory conditions have changed.
Account Eligibility and Verification
When you open an account on solusiwin, you confirm that you meet the minimum age for online entertainment services under the laws applicable in your jurisdiction. We do not knowingly accept accounts from minors or individuals subject to legal restriction or prohibition. To verify your eligibility, we require identity verification (Know Your Customer, or KYC)—you must submit a photo of your national ID, passport, or driver's licence, plus proof of address.
We conduct all KYC reviews within one business day. During review, we verify your information against fraud-detection and sanctions databases. If any document is unclear or incomplete, we request corrected versions by email. Once approved, your account remains eligible as long as your identity documents are valid.
We reserve the right to refuse account applications, close existing accounts, or block transactions if we identify users who do not meet eligibility criteria, engage in prohibited activity, or raise compliance concerns. If we close your account, we will notify you by email and return any remaining balance to your original deposit method.
Your local law compliance is your responsibility.
We verify your eligibility under applicable law, but you must independently verify that your access and use of solusiwin are lawful in your jurisdiction.
Your Responsibility for Local-Law Compliance
solusiwin provides the platform and technical infrastructure, but we do not provide legal advice or make legal determinations on your behalf. You are solely responsible for verifying that your access to and use of solusiwin comply with the laws of your own jurisdiction before you create an account, deposit funds, or place any wagers. The laws governing online gaming, sports betting, and entertainment services differ significantly across countries, regions, and localities within regions.
If you are uncertain about the legal status of online gaming or sports betting in your area, contact your local regulatory authority or consult a qualified legal advisor. solusiwin cannot and does not advise on jurisdictional legality. By accessing solusiwin, you represent and warrant that your use is lawful in your jurisdiction. We cannot be held liable for any legal consequences arising from your access or use in violation of local law.
Players across supported regions—including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta—must verify local compliance independently. Jurisdiction-specific regulations, seasonal restrictions around holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, or regulatory changes may affect your eligibility at any time.
Data, Privacy, and Security
We collect personal data during account creation, identity verification, payment processing, and ongoing account management. Data collected includes your name, date of birth, phone number, email, address, and identity documents. We use this data for KYC compliance, fraud detection, payment processing, customer support, and regulatory compliance as required by applicable law.
Our privacy policy (linked in the footer) provides complete details about data collection, storage, retention, and your rights. We encrypt all data in transit (SSL/TLS 256-bit) and at rest in encrypted databases. We do not share your personal information with third parties except when required by applicable law, when processing your payments through banking or e-wallet partners, or when assisting law enforcement or regulatory authorities with valid legal requests.
Contact for Legal and Compliance Inquiries
If you have legal questions about solusiwin, our jurisdiction notice, your eligibility, or any compliance matter, contact our support team. In-app chat is available 24/7 with an average response under subject to verification. Email support is available 24/7 with responses typically within 8 hours. Our contact form also receives responses within 8 hours. For formal legal inquiries, include "Legal Inquiry" in your subject line; we will route your message to our compliance officer within 24 hours.
solusiwin's Commitment to Jurisdiction Compliance
We at solusiwin take jurisdiction compliance seriously. Our compliance team monitors applicable regulations in all service regions and adjusts our service availability accordingly. We do not operate in jurisdictions where online gaming is prohibited, and we work with payment providers, banking partners, and regulatory authorities to ensure lawful operation.
By using solusiwin, you acknowledge that you have read and understood this legal notice, that you are eligible to use our services under applicable law in your jurisdiction, and that you are solely responsible for verifying your own compliance before accessing or using our platform.
If you have any questions about our jurisdiction policy, service availability, or eligibility requirements, our multilingual support team is available 24/7 via in-app chat, email, or contact form.
Detailed Jurisdiction and Compliance Information
Service availability
We at solusiwin offer our platform only in jurisdictions where applicable local law permits online gaming, sports betting, and entertainment services. We do not operate in territories where such activities are prohibited or restricted by statute. The availability of solusiwin varies by country, region, and local ordinance; we do not publish an exhaustive list of permitted or prohibited jurisdictions. Instead, we assess each user's eligibility based on their jurisdiction of access and applicable local law. If you are unsure whether solusiwin is available in your jurisdiction, we recommend consulting your local regulatory authority or a qualified legal advisor. Our compliance team monitors regulatory changes and may modify service availability in any jurisdiction at any time without notice. Service suspension or termination in one jurisdiction does not affect account holders in other supported jurisdictions. We do not discriminate by nationality; we restrict service based solely on legal jurisdiction and applicable law. Access to solusiwin from a jurisdiction where such services are prohibited constitutes unauthorized use at your own legal risk.
Account eligibility
When you create an account on solusiwin, you confirm that you meet the minimum age requirement for online entertainment services under the laws of your jurisdiction. We do not knowingly accept or process accounts belonging to minors or individuals below the applicable age of majority in their region. Accounts also may not be opened by individuals subject to legal prohibition, sanctions, or restriction. Account creation requires identity verification (Know Your Customer, or KYC) to confirm your legal status and eligibility. During KYC, we collect your full name, date of birth, phone number, email, address, and identity documents (national ID, passport, or driver's licence) plus proof of address. We verify this information against fraud-detection and sanctions databases to ensure you are not subject to legal restriction. Eligibility is assessed on a per-account basis; we reserve the right to decline account applications or close existing accounts if we identify users who do not meet our eligibility criteria. Age verification is mandatory for all account holders; false or misleading age information results in immediate account closure and forfeiture of any balance. Our KYC process may include enhanced due diligence for high-risk jurisdictions or large transactions.
Local-law responsibility
We at solusiwin provide the platform and technical infrastructure, but we do not advise you on the legality of your access or use in your specific jurisdiction. You are solely responsible for determining whether online gaming, sports betting, and related activities are legal or permitted under your local laws before you create an account or place any wagers. The laws governing online entertainment differ significantly by country, region, and locality. Some jurisdictions permit online gaming under certain conditions; others prohibit it entirely; still others impose restrictions on specific game types, betting markets, or operator categories. solusiwin does not make legal determinations on behalf of individual users or regions. If you access solusiwin from a jurisdiction where such services are prohibited, you do so at your own legal risk. We cannot be held liable for any legal consequences arising from your use of solusiwin in a jurisdiction where such use may be unlawful. By creating an account, you represent and warrant that your use of solusiwin is legal and compliant with all applicable laws in your jurisdiction. You agree to indemnify and hold solusiwin harmless from any legal action, regulatory inquiry, or enforcement action arising from your access or use in violation of local law.
Data and privacy scope
We collect personal data during account creation, identity verification, payment processing, and ongoing account management. Data collected includes your name, date of birth, phone number, email, address, and identity documents (photographs of your ID and proof of address). We use this data for KYC compliance, fraud detection, payment processing, customer support, and legal or regulatory compliance as required by applicable law. Our privacy policy (linked in the footer of every solusiwin page) provides complete details about data collection, storage, retention, and your rights. We encrypt all data in transit (SSL/TLS 256-bit) and at rest in encrypted databases. We do not share your personal information with third parties except when required by applicable law, when processing your payments through our banking or e-wallet partners, or when assisting law enforcement or regulatory authorities with valid legal requests. You have the right to request access to your data, correct inaccuracies, or request deletion subject to applicable data protection laws and our retention obligations. To exercise these rights or for privacy inquiries, contact our support team via email (response within 8 hours). We retain identity documents and transaction records for the duration of your account plus seven years thereafter, as required by anti-money-laundering and financial-record standards.
Contact for legal inquiries
If you have legal questions about solusiwin, our jurisdiction notice, your eligibility, or any compliance matter, contact our support team via multiple channels. In-app chat is available 24/7 with an average response time under subject to verification; use this channel for urgent account or compliance questions. Email support operates 24/7 with responses typically within 8 hours; use email for detailed legal questions, data requests, or formal inquiries. Our contact form on the website also routes to our support team and receives responses within 8 hours. For formal legal or compliance inquiries that may require escalation, include "Legal Inquiry" in your subject line; we will route your message to our compliance officer within 24 hours. We do not charge for legal support inquiries. Response times may extend during high-volume periods or complex investigations. All legal communications are logged and retained for compliance purposes. By contacting solusiwin with a legal inquiry, you acknowledge that your communication may be shared with our legal advisors, payment processors, or regulatory authorities as necessary to address your question or comply with applicable law. For accessibility support during legal inquiries, contact our support team directly with details of your needs.