solusiwinPrivacy Policy & Data Protection
This page describes how we collect, store, and protect your personal data when you use solusiwin. We take data security seriously—all information you provide during account creation, identity verification, payments, and gameplay is encrypted and handled according to applicable data protection standards.
Our approach to privacy centres on transparency and your control. We collect only what we need for account management, fraud prevention, payment processing, and legal compliance. We never sell your personal information to third parties for marketing purposes. This policy applies to all users accessing solusiwin from Android, iOS web browser, or desktop, regardless of location.
If you have questions about our privacy practices or want to exercise your rights (such as requesting access to or deletion of your data), contact us via in-app chat, email, or contact form. We respond to all privacy inquiries within 8 hours.
What Data We Collect on solusiwin
We collect personal data in three categories. First, account creation data: your full name, date of birth, phone number, email address, and chosen password. Second, identity verification (KYC) data: photographs of your national ID, passport, or driver's licence, plus proof of address such as a utility bill or bank statement. Third, transaction and gameplay data: your deposit and withdrawal history, payment method details, game activity, and account balance.
We also collect technical data automatically: your IP address, device type (iPhone, Android, desktop), browser or app version, pages visited, time spent in each section, and error logs. We use cookies and similar tracking technologies to remember your login preferences and improve the solusiwin experience.
How We Use Your Data on solusiwin
We use your personal data for the following purposes. Account management: creating and maintaining your solusiwin account, sending you login links, password resets, and account notifications. Identity verification: confirming your legal age, checking against fraud and sanctions databases, and fulfilling know-your-customer (KYC) and anti-money-laundering (AML) requirements mandated by our banking and e-wallet partners.
Payment processing: facilitating deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Customer support: responding to your emails, chat messages, and contact-form submissions. Fraud prevention and security: detecting suspicious account activity, preventing duplicate accounts, and protecting against abuse. Legal compliance: responding to lawful government requests, complying with applicable regulations, and retaining records as required by law.
We do not use your personal data for marketing emails or promotional campaigns unless you explicitly opt in. We do not share your name, email, or gameplay history with third parties for their marketing purposes.
Your data is used only for solusiwin operations and legal compliance.
We do not monetize your personal information or sell it to data brokers.
Third-Party Data Processors
We share your personal data with third parties only as necessary to operate solusiwin. Our payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers) receive your name, phone number, email, and transaction details to process deposits and withdrawals. Our hosting provider (cloud servers) stores encrypted copies of your account data and game history. Our fraud-detection partner receives your IP address, device fingerprint, and transaction patterns to identify suspicious activity.
We require all third-party processors to sign data-processing agreements committing them to the same privacy and security standards we follow. They may not use your data for purposes other than operating solusiwin. If we change processors or add new ones, we will update this policy and notify you by email to your registered account address.
Our servers and data centres may be located outside your country of residence (for example, outside Indonesia). By using solusiwin, you consent to your data being transmitted and stored in these locations. We apply encryption and access controls to protect your data regardless of server location.
Data Retention and Deletion
We retain your personal data for as long as your solusiwin account is active, plus 7 years after account closure for legal, tax, and fraud-prevention purposes. KYC documents (photos of your ID and proof of address) are retained for 5 years after account closure, as required by AML regulations. Transaction records and payment history are retained indefinitely for tax and regulatory compliance.
You can request deletion of non-essential data (such as profile photos or optional information) at any time by contacting our support team. However, we cannot delete transaction records or KYC documents while they are subject to legal hold or regulatory requirements.
Your Rights on solusiwin
You have the right to access, correct, or request deletion of your personal data, subject to applicable data protection laws and our legal obligations. To exercise these rights, contact our support team via in-app chat (response within subject to verification), email (response within 8 hours), or contact form. We will verify your identity before processing any request and typically respond within 8 business days.
You have the right to opt out of non-essential communications (such as promotional emails) at any time. You retain the right to withdraw consent for cookies and similar tracking technologies by adjusting your browser settings; however, this may limit solusiwin functionality.
Cookies and Tracking Technologies
We use cookies (small text files stored on your device) and similar technologies to enhance your solusiwin experience. Essential cookies remember your login status, session ID, and account preferences—without these, you cannot remain logged in. Analytics cookies track how you navigate solusiwin (which pages you visit, time spent, games played) so we can improve site performance and user experience. Fraud-prevention cookies detect suspicious patterns and duplicate accounts.
We do not use third-party advertising cookies or target-marketing cookies. Your browser settings allow you to disable cookies; however, doing so will prevent some solusiwin features from working correctly (such as staying logged in). You can clear cookies from your browser's settings at any time.
Data Security and Encryption
We protect all solusiwin data using industry-standard encryption. Data transmitted between your device and our servers is encrypted using SSL/TLS 256-bit encryption—the same standard banks use. Data at rest (stored in our databases) is encrypted using AES-256 encryption. Access to your personal data is restricted to solusiwin employees and contractors who need it for their job; all staff sign confidentiality agreements.
We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We also comply with payment-processor security standards (PCI-DSS) for all card and payment data. Despite these protections, no system is non-specific info secure; we cannot guarantee absolute immunity from cyber threats. If we discover a data breach affecting your personal information, we will notify you by email within 48 hours and describe the incident and steps we are taking.
Policy Changes and Contact Information
We may update this privacy policy at any time to reflect changes in our practices, technology, or legal requirements. Material changes will be announced via email to your registered solusiwin account address. Continued use of solusiwin after such notice constitutes acceptance of the updated policy.
For privacy inquiries, data-access requests, or concerns about our handling of your data, contact our support team. In-app chat is available 24/7 (response within subject to verification); email support operates 24/7 (response within 8 hours); our contact form is processed within 8 hours. Our multilingual team serves players across Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions.
By using solusiwin, you acknowledge that you have read, understood, and agree to our privacy policy. If you do not agree with our practices, please do not create an account or use our service.
Legal and Jurisdiction Details
Service availability
We at solusiwin offer our service only in jurisdictions where local law permits online gaming, sports betting, and related entertainment activities. Our service is not available to users in territories where such activities are prohibited by statute or regulation. We do not publish an exhaustive list of permitted or restricted jurisdictions; instead, each user is responsible for verifying that access to solusiwin is legal in their own location before creating an account. Service availability may change at any time based on regulatory developments or legal changes in any region. We monitor applicable laws and may suspend or terminate service in any jurisdiction without notice. If solusiwin becomes unavailable in your jurisdiction, we will attempt to notify existing account holders by email; however, we are not liable for any inconvenience arising from service suspension. We do not discriminate based on nationality; we restrict access based on the legal status of online gaming in the user's jurisdiction of residence or access. For clarity on whether solusiwin is available in your specific location, we recommend consulting your local regulatory authority or a qualified legal advisor.
Account eligibility
We at solusiwin require all account holders to meet the minimum age requirement for online entertainment services under the applicable laws of their jurisdiction. By creating an account, you represent that you are at least 18 years old or the applicable age of majority in your region, whichever is higher. We do not knowingly accept applications from minors. Our account-creation process includes identity verification (Know Your Customer, or KYC) to confirm your legal eligibility. During KYC, you submit a photograph of a valid national ID, passport, or driver's licence and proof of address. We verify this information against fraud-detection and sanctions databases to ensure you are not subject to legal prohibition or restriction. If we identify that an account holder does not meet our eligibility criteria, we will close the account immediately and return any remaining balance to the original deposit method within 10 business days. Providing false information during account creation or KYC is grounds for permanent account closure and may expose you to legal liability. We reserve the right to conduct enhanced verification on any account at any time.
Local-law responsibility
We at solusiwin operate the platform and technical infrastructure, but we do not provide legal advice regarding your jurisdiction. You are solely and entirely responsible for determining whether your access to and use of solusiwin complies with the laws of your own jurisdiction before creating an account or placing any wagers. The legality of online gaming, sports betting, and related activities varies significantly by country, region, city, and local ordinance. Some jurisdictions permit online entertainment under specific conditions; others prohibit it entirely; still others impose restrictions on certain game types or betting markets. solusiwin does not make legal determinations on behalf of users or regions. If you access solusiwin from a jurisdiction where such services are prohibited or restricted, you do so at your own legal risk, and we cannot be held liable for any legal consequences arising from your use. You agree to indemnify and hold solusiwin and its officers, employees, and partners harmless from any legal action, regulatory inquiry, or penalty arising from your use of solusiwin in violation of local law. By creating an account, you represent and warrant that your access and use of solusiwin is legal and compliant with all applicable laws in your jurisdiction of residence and access.
Data and privacy scope
We at solusiwin collect personal data during account creation, identity verification, payment processing, customer support interactions, and ongoing account management. Data collected includes your full name, date of birth, phone number, email address, physical address, and identity documents (photographs of your national ID, passport, driver's licence, or proof of address). We use this data for account management, identity verification, fraud prevention, payment processing, customer support, legal compliance, and regulatory reporting. This privacy policy describes our complete data practices; however, for detailed information about your rights and our obligations, please review the full policy. We encrypt all data in transit using SSL/TLS encryption and at rest using industry-standard database encryption. We do not retain credit-card numbers; all payment processing is handled by third-party PCI-DSS-compliant processors. You have the right to access, correct, or request deletion of your personal data subject to applicable law and our legal retention obligations. To exercise these rights, contact us via email or in-app chat. We typically respond to data-access requests within 8 business days. Our data retention periods are described in this policy; in general, we retain personal data for 7 years after account closure for legal and compliance purposes.
Contact for legal inquiries
We at solusiwin maintain multiple support channels for legal, privacy, and compliance inquiries. In-app chat support is available 24/7 with an average response time of under subject to verification; this channel is best for urgent account or technical issues requiring immediate assistance. Email support operates 24/7 with typical responses within 8 hours; use email for detailed legal questions, formal data-access requests, or inquiries that require documentation. Our contact form on the solusiwin website is processed within 8 hours. For formal legal or compliance inquiries that may require escalation to our compliance officer or legal team, include the phrase "Legal Inquiry" or "Compliance Question" in your subject line; we will prioritize these messages and route them to the appropriate team within 24 hours. We do not charge for legal or privacy inquiries. All legal communications are logged and retained for compliance purposes. By contacting solusiwin with a legal inquiry, you acknowledge that your communication may be shared with our legal advisors, payment processors, or regulatory authorities as necessary to address your question or comply with applicable law. Response times may extend during high-volume periods, complex investigations, or when we require additional information from you.